Settings

Every number here says what it does. If one does not, that is a fault — say so.

InfractionsCommendationsWho gets toldCall-out reasonsCall-out messages

What these two numbers do

Weight is how much this drags on their quality score. A no-show should weigh more than being late.

TypeWeightIn use
Saved the day
Took a shift nobody else would
Family praise
A family went out of their way to say so
Requested by name
A family asked for them specifically
Perfect attendance
A full month, no call-outs, never late
Went above and beyond
Did more than the job asked for
Helped a new caregiver
Showed somebody else the ropes
Other
Anything else — say what in the note

Each row saves on its own, so a mistake on one line cannot wipe the rest.