Settings

Every number here says what it does. If one does not, that is a fault — say so.

Infractions Commendations Who gets told Call-out reasons Call-out messages

What these two numbers do

Weight is how much this drags on their quality score. A no-show should weigh more than being late. Limit is how many of this one thing before somebody is told. Set the limit to 0 and nobody is ever told about it.

TypeWeightLimitIn use

Call-out

Cancelled a shift they had accepted

in use

No show

Never arrived, never called

in use

Late

Arrived after the scheduled start

in use

Not confirming

Would not confirm a booked shift

in use

Ghosting

Stopped answering entirely

in use

Rejected staffing

Turned down work they had agreed to take

in use

Bad availability

Availability does not match what they work

in use

Poor family score

A family rated the visit badly

in use

House rules not followed

Did not follow the family's stated rules

in use

Other

Anything else — say what in the note

in use

Each row saves on its own, so a mistake on one line cannot wipe the rest.